Information and Communication Technologies in Public Administration: Innovations from Developed Countries

Proposal Submission Due Date: December 1, 2013

Extended Submission Due Date: January 15, 2014




Book’s Title: Information and Communication Technologies in Public Administration: Innovations from Developed Countries

Publisher: CRC Press, Taylor & Francis Group

[More information on: http://dde.teilar.gr/main.aspx?category=402&UICulture=en-US]


A book edited by:

Christopher G. Reddick, University of San Antonio Texas, U.S.A.


Leonidas G. Anthopoulos, Technological Education Institute of Thessaly, Greece



For more than two decades, governments in developed countries have used Information and Communications Technologies (ICT) to change public sector organizations. ICT has been used to improve the performance in delivering effective or highly sophisticated public services; reengineering or optimizing their internal organization and processes; engaging social participation and dialogue; opening policy making and internal outcomes to the public; and enhancing public sector’s efficiency in general. These efforts are mainly based on governments using ICT for strategic and program planning by impacting citizens and businesses. These efforts have been commonly branded as electronic government (e-Government). Time showed that these government acts have evolved from “e” to “connected”, then to “transforming” and now to “open” [Government], and this evolution keeps going.

Public administration and ICT efforts have dramatically changed the way governments interact with citizens and businesses. This book aims to explore the impact of this evolution via examining intra-organizational results with regards to internal public sector change management; inter-organizational affects with regard to cross-border developments, supra-national or international collaboration and affairs’ changes; social outcomes concerning service delivery improvements, adoption and engagement, trust and privacy; business outcomes with regard to ICT industry engagement in this arena; and academic involvement with regard to innovative technological developments.

In this order, the aim of this book is to illustrate the theoretical context, the existing state and current issues and trends, accompanied by innovative and forthcoming developments (norms, policies, and standards) in public administration with regard to the ICT. More specifically, it will not just examine e-Government domain, but it will depict innovative solutions with added value and impact to the public administration through ICT. In this order, theoretical chapters, empirical evidence and selected case studies from leading scholars and practitioners in the field showing the “big picture” of public administration and ICT in developed countries will be examined in this book.



This book aims to illustrate recent and innovative issues in regards to public administration and ICT. In order to capture the “big picture,” facts and trends from the developed world will be requested and address the following research questions:


1) How Has Public Administration and ICT Evolved? Theoretical Perspectives

Chapters will deal with recent ICT trends in the public administration, such as adoption and user satisfaction, big and linked data management in the public sector, social media utilization for a more effective democracy, standardization and ontologies, inclusion and participation, and so forth. Literature reviews would also be welcome in order to explore the existing major schools of thought in ICT and public administration and their recent perspectives to this domain. Additionally, criticisms with regard to existing failures in meeting citizen expectations and project effective management will be analyzed. For instance, governments have not succeeded in solving existing human problems effectively (i.e., poverty and peace), why should we expect them to succeed in e-Government missions?


2) Who perform best? Cases from the Developed Countries

Chapters with respective successful cases from the developed countries will be requested to illustrate how the academy and industry have succeeded in meeting government ICT in local and central government as well as supranational and international affairs in this context. Moreover, frameworks and data regarding standardization and performance measurement at national, supranational and international levels will be welcome in this book’s part and show how ICT in public administration has progressed and what findings are extracted.


3) What’s coming up next? Trends and Innovative Prospects

Chapters with innovative approaches and ideas that can lead to the next generation of ICT solutions in public administration will be presented. Cutting edge research projects will be also welcome in this book’s part. Moreover, solutions with regard to recent crucial issues such as electronic identification (eID), privacy protection and customized/personalized service delivery will be especially welcome.



The audience for this book is students, researchers, public sector professionals and managers in public administration/management programs across the developed world, with a focus on North America, Europe, Australia, and Japan. There will be a third market of information systems students that are interested in the technologies needed to create more efficient and effective governments. On the other hand, professionals and managers from both the private and public sectors are expected to be interested in this book due to the continuous analysis of existing and forthcoming e-strategies (i.e., recent European Digital Agenda and Horizon 2020 planning, management and implementation).



Topics to be discussed in this book include (but are not limited to) the following:

PART A: How Has Public Administration and ICT Evolved? Theoretical Perspectives

·         Schools of thought and challenges to e-Government theory

·         Skepticism with regard to existing achievements compared to expectations from ICT in public administration: analysis of failures and proposed solutions

·         Social media. How the power of masses impact governments and public administration?

·         Big and linked data management

·         Openness (policies, openness, transparency, open data, open source, open innovation, etc.)

·         Transformation, personalization, interconnection and future promises

·         Rising challenges and threats in ICT and public administration

PART B: Who perform best? Cases from the Developed Countries

·         Innovations in Developed counties

·         Case study of Public Administration and ICT issues in the U.S.

·         Case study of Innovations in Public Administration and ICT in Europe

·         Comparative case study of experiences in U.S., U.K., Europe, and Australia

·         Asian Innovations in Public Administration and ICT

PART C: What’s coming up next? Trends and Innovative Prospects

·         Research Innovations and trends

·         Innovative ideas that attract scientific attention (i.e., big, linked and open/next data management)

·         Social media and social networking capitalization exemplars and platforms that enhance citizen engagement, establish e-service execution, etc.

·         The role of the cloud services in public administration

·         Approaches to recent public administration challenges (i.e., eID, privacy, security, transparency, cross-government affairs etc.)



Prospective authors should email chris.reddick@utsa.edu and lanthopo@teilar.gr a copy of a 250 word proposed chapter abstract on or before January 15, 2014. Their chapter proposal should clearly outline the topic that the author(s) would like to examine and how the topic relates to one of the three themes noted above. Author(s) of accepted chapter proposals will be notified by January 31, 2014.


Full chapters for this book on Information and Communication Technologies in Public Administration: Innovations from Developed Countries must be submitted on or before April 15, 2014. All submissions must be original and may not be under review by another publication. Results of the peer reviews will be announced to authors by July 31, 2014. The final copy of their chapter will be due by September 1, 2014.


INTERESTED AUTHORS SHOULD CONSULT THE PUBLISHER’s GUIDELINES FOR MANUSCRIPT SUBMISSIONS athttp://www.crcpress.com/resources/authors.  All submitted chapters will be reviewed on a double-blind, peer review basis.




CRC PRESS, Taylor & Francis Group.



Important Dates

Chapter Proposals Due:                                      December 1, 2013

Extended Chapter Proposals Due:                        January 15, 2014

Notification of Accepted Chapter Proposals:          January 31, 2014

Full Chapters Due:                                           February 28, 2014

Extended Full Chapters Due:                             April 15, 2014

Peer Review Results:                                          July 31, 2014

Final Revised Chapters Due:                               September 1, 2014


Inquiries and submissions should be emailed to

Christopher G. Reddick, University of San Antonio Texas, U.S.A.

E-mail: chris.reddick@utsa.edu  


Leonidas G. Anthopoulos, Technological Education Institute of Thessaly, Greece

E-mail: lanthopo@teilar.gr

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